All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.
The Property Redress Scheme, is also authorised by the Chartered Trading Standards Institute (CTSI) to resolve disputes, under the ADR Regulations 2015.
